Refunding a customer for an item they want to return is easy.
- Scan or find the item to be refunded.
- The quantity will come in as 1.
- With the item selected, either use the Refund Item function key (if the key has been established)
- or
- Click on Refund Item in the POS Buttons bar at the right of the screen
- This tells the system that it needs to issue a refund for just the one, selected item, and the price of the item will change over to a negative value.
- By doing it this way, you are not locking your POS into Refund mode
- You are manually telling the system to give a refund for the item you just scanned in.
- When the next item is scanned, it will be a normal scan, as the system will not be in Refund mode.
If you are returning more than one item you will want to set the POS as a whole into refund
- Prior to entering the item to be refunded
- Press the F4 (the Refund Lockfunction key)
- NOTE: Once you press F4, the POS is locked in to Refund mode for the duration of the transaction UNTIL you manually select another mode.
- An easy way to unlock is to press the Refund Lock button again in the POS BUTTONS .
- Or
- Select the Refund Lock button from the POS Buttons section of the screen.
- This puts the POS in Refund mode.
- You will notice the Qty field in the upper (gray) portion of the screen now says, Refund
- Scan or find the item to be refunded, the same way you would if entering an item to be sold.
- The price of the item will come in and display as a negative amount, since it is a refund.
- Scan or find any additional items to be refunded.
- Select the tender to give to the customer as a refund
- Finish the transaction.