Knowledge Base

Customer Barcode Support

Updated on

iMerchant has two barcode identifiers for customers,"CID", and "CAU".

  • CID: When a barcode begins "CID" the next digits are assumed to be the customer ID.
  • CAU: When a barcode begins "CAU" iMerchant automatically searches the Customer Authorized User list for a match of the barcode including the "CAU" prefix.
    • This was created so that a store can purchase cards that are preprinted with the CAU prefix and a unique sequential number. The user can then add this card to the Authorized User list for a customer.

The following programs will use the CID and CAU prefixes and automatically identify the scan as a customer scan and perform the customer lookup:

  • Customer Find
  • POS
  • Customer Order Find
  • Customer Order Detail Find

Customer Find supports scanning of non-standard barcodes. Since customer cards from an old program might exist, the barcode information from these cards can be entered as the Customer Short name or as a Customer Authorized User.

Customer Find Scanning rules - iMerchant will make the following attempts to find a customer based on the scanned data:

  • If an iMerchant identifiable label is found such as a Customer Order, Customer Order Detail, or Customer ID or Customer AuthorizedUser the customer is extracted and the search is complete.
Previous Article Credit Cards Not Authorized
Next Article Customer Discount
Still Need Help? Contact Us