To access the Credit Cards Not Authorized program:

Go To:

Tools > Administration > Credit Cards Not Authorized

Credit card transactions can be taken and saved at the POS even if the authorization does not go through at the register.

• A good example of this might be the Internet connection is down, so no credit cards can be authorized at the moment at POS.
  • Note:  Debit cards cannot be processed manually in this manner. If they cannot be authorized immediately at the POS, the customer will need to use another form of tender.

The POS clerk has the option of proceeding with the transaction and using the unauthorized credit card as the tender.

If this occurs, iMerchant will store any unauthorized credit card transactions for you to manually process at a later point.

The Credit Cards Not Authorized program is where you will perform this manual processing.

Select a search criteria (e.g. Register or Sale Date) to have a list displayed of unprocessed credit card transactions, and then run the search.

Any unprocessed credit card transactions that fall under the guidelines of your search criteria will display in the grid at the bottom of the screen.

Look over the list in the grid, checking the information.

• When you are ready to authorize the transactions
• Click on the Authorize CC task bar button.
• Each card in the list will be sent to be authorized.

If a card is declined again, during this manual process, a message explaining what went wrong will display.

If this happens, you can choose to quit the process without continuing through the list of still unprocessed cards.

• All transactions that were manually processed prior to the declined card are saved, even if you decide to quit at this point.

Or you can continue going through the list.

If you did quit the process, you will be automatically returned to the Credit Cards Not Authorized Find screen,

The list of still unprocessed (using the same search criteria) cards will display in the grid at the bottom of the screen.

When the system is through processing the list, iMerchant will automatically reselect the list with the same search criteria.

If the run was 100% successful, the list will now show up blank, since all of the cards have been processed.

If you have any cards that still show up on the list that you want to bypass without processing

• e.g. cards that you handled manually outside of iMerchant or cards that have been rejected and you just want to get them off the list

Highlight the undesired cards

Click on the Manual Auth task bar button.

This will remove the cards from the list without processing them.