Knowledge Base

Pineapple Void Response Codes

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Response Codes

The CardPointe Gateway validates various parameters of a request prior to sending it to a payment card processor. For this internal validation, the card processor field (respproc) contains PPS.

If the request passes the internal validation, the request is forwarded to the appropriate payment processor based on the merchant ID, and the payment processor supplies the response values.

Each payment processor has a unique set of response codes. Generally, a processor response code (respcode) beginning with "00" or "000" is a successful authorization request. The respstat response indicates one of the following:

  • A - Approval
  • B - Temporary processing issue, such as a network error
  • C - Rejection

Gateway (PPS) Response Codes

The CardPointe Gateway validates various parameters of an authorization request prior to sending it to the payment card processor. The following response codes describe the approval and decline responses returned by the CardPointe Gateway. 

The CardPointe Gateway does not validate the expiration date or automatically decline expired cards. Some issuers accept authorizations for expired cards; however, the issuer may decline an expired card based on its specific policies.

Gateway Response Codes (PPS)

respproc              respcode              respstat resptext

PPS        00           A             "Approval"

PPS        01           A             "VoiceAuth Approved"

PPS        08           A             "Profile Deleted"

PPS        09           A             "Profile Saved"

PPS        11           C             "Invalid card"

PPS        12           C             "Invalid track"

PPS        13           C             "Bad card check digit"

PPS        14           C             "Non-numeric CVV"

PPS        15           C             "Non-numeric expiry"

PPS        16           C             "Card expired"

PPS        17           C             "Invalid zip"

PPS        18           C             "CardDefense Review"

PPS        19           C             "CardDefense Decline"

PPS        21           C             "Invalid merchant"

PPS        22           C             "No auth route"

PPS        23           C             "No auth queue"

PPS        24           C             "Reversal not supported"

PPS        25           C             "No matching auth for reversal"

PPS        26           A             "Txn Settled"

PPS        27           C             "Txn Batched"

PPS        28           C             "Txn not settled"

PPS        29           C             "Txn not found"

PPS        31           C             "Invalid currency"

PPS        32           C             "Wrong currency for merch"

PPS        33           C             "Unknown card type"

PPS        34           C             "Invalid field"

PPS        35           C             "No postal code"

PPS        36           C             "Duplicate sequence"

PPS        37           C             "CVV mismatch"

PPS        38           C             "CVV is required"

PPS        39           C             "Void not permitted after 30 days"

PPS        41           C             "Below min amount"

PPS        42           C             "Above max amount"

PPS        43           C             "Invalid amount"

PPS        44           C             "Prepaid not supported"

PPS        45           C             "Refunds without reference not supported"

PPS        46           C             "Partial refunds not supported"

PPS        48           C             "Echeck not supported"

PPS        61           B             "Line down"

PPS        62           B             "Timed out"


Note: See Handling Timed-Out Transactions for more information.


PPS        63           C             "Bad resp format"

PPS        64           C             "Bad HTTP header"

PPS        65           C             "Socket close error"

PPS        66           C             "Response mismatch"

PPS        70           C             "Voice authorization cannot be voided"

PPS        71           C             "EMV data not authorized"

PPS        91           C             "No TokenSecure"

PPS        92           C             "No Merchant table"

PPS        93           C             "No Database"

PPS        94           C             "No action"

PPS        95           C             "Missing config"

PPS        96           C             "Profile not found"

PPS        97           C             "Merchant disabled"

PPS        98           C             "Invalid token"

PPS        99           C             "Invalid card"

PPS        101        C             “AVS Mismatch”

PPS        102        C             “Service Fee Declined”

PPS        103        C             “Service Fee Txn not found”

PPS        104        C             “Surcharge Not Supported”

PPS        105        C             "Invalid EMV"

PPS        106        B             "Invalid method. Please insert card"

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